At ZektaBank, operated by Zentara Business LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with applicable data protection laws, including the GDPR (European Union) and CCPA (California, USA).
1. Information We Collect
Information you provide
- Identity data: full name, date of birth, nationality, government-issued ID;
- Contact data: email address, phone number, postal address;
- Financial data: account balances, transaction history, card details;
- Business data: company name, tax ID (for business accounts);
- Verification data: KYC documents, proof of address, selfies.
Information collected automatically
- Device information (IP address, browser, operating system);
- Usage data (pages visited, features used, session duration);
- Cookies and similar tracking technologies.
2. How We Use Your Information
We use your personal data to:
- Provide, operate, and maintain our services;
- Verify your identity (KYC) and prevent fraud (AML);
- Process transactions and payments;
- Comply with legal and regulatory obligations;
- Communicate with you about your account and services;
- Improve and personalize your experience;
- Detect and prevent security incidents.
3. Legal Basis for Processing (GDPR)
We process your data based on:
- Contract: to provide the services you request;
- Legal obligation: to comply with KYC/AML and financial regulations;
- Legitimate interest: to prevent fraud and improve our services;
- Consent: for marketing communications (which you may withdraw at any time).
4. Sharing Your Information
We may share your data with:
- Regulated financial partners who provide banking, payment, and card services;
- Identity verification providers for KYC/AML compliance;
- Regulatory authorities when required by law;
- Service providers (hosting, analytics) under strict confidentiality agreements.
We never sell your personal data to third parties.
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Financial and KYC records are typically retained for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
6. Your Rights
Depending on your jurisdiction, you have the right to:
- Access: request a copy of your personal data;
- Rectification: correct inaccurate data;
- Erasure: request deletion (subject to legal retention requirements);
- Restriction: limit how we process your data;
- Portability: receive your data in a structured format;
- Objection: object to certain processing activities;
- Withdraw consent: for marketing at any time.
To exercise these rights, contact us at privacy@zektabank.io.
7. Data Security
We implement industry-standard security measures including 256-bit SSL encryption, two-factor authentication, and secure data storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including the United States. We ensure appropriate safeguards are in place for such transfers, in compliance with applicable law.
9. Cookies
We use cookies to operate and improve our platform. For details, see our Cookie Policy. You can manage cookie preferences through your browser settings.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the platform or by email.
12. Contact & Data Protection Officer
For any privacy-related questions or to exercise your rights, contact:
Zentara Business LLC — Data Protection
Email: privacy@zektabank.io
EU residents may also lodge a complaint with their local data protection authority.